Lagos, Nigeria; Monday, 27 th January 2025: Airtel Nigeria, as part its ongoing commitment to
delivering a seamless and exceptional retail experience for its customers has launched its new
Company-Owned-Company-Operated (COCO) retail store in Sangotedo, Lagos, on Friday, 24 th
January 2025.
The new retail store aligns with Airtel’s dedication to providing topnotch experience for its
customers, offering end-to-end customer support, instant activation of new SIM cards, bill
payments, data plan subscriptions, device purchases, and troubleshooting services.
Speaking during the launch, Chief Commercial Officer, Airtel Nigeria, Femi Oshinlaja reiterated
Airtel’s commitment to delivering world-class service to its customers.
“At Airtel, our mission has always been to delight our customers by delivering unmatched
satisfaction and we understand that connectivity is the lifeblood of modern business and
everyday life. This is why we are passionate about ensuring that every customer’s journey with
us is seamless, convenient, and rewarding,” he said.
“We are proud to be part of the Sangotedo community and excited to deepen our partnership
with the people and businesses in this vibrant part of Lagos. This shop is a reflection of our
belief that access to excellent telecommunications services should be within everyone’s reach,”
he added.
The launch event was attended by senior Airtel executives and included a guided tour of the
cutting-edge facility, showcasing the innovative features and personalized services that
customers can now enjoy. The store
sets a new benchmark for customer service excellence in the telecommunications industry by leveraging the latest retail technologies and best practices.
In her closing remarks, Human Resources Director, Airtel Nigeria, Adebimpe Ayo-Elias
emphasized Airtel’s goal in promoting quality customer service.
“At Airtel, we understand the importance of having a conducive environment for effective
customer service and with the launch of this new shop, we have made provisions for 24 seats to
accommodate everyone. Every customer who walks in is assured of receiving top notch quality
customer care. We would continue to be the reason to imagine and look forward to achieving
even greater milestones,” she said.
Airtel remains committed to enhancing its retail footprint across Nigeria, ensuring customers
have convenient access to superior telecommunications services.
Airtel Nigeria is a leading provider of telecommunications and mobile money services. A
member of the Airtel Africa Plc, with a presence in 14 countries across the continent, primarily in
East Africa and Central and West Africa, Airtel Nigeria offers an integrated suite of
telecommunications solutions to its subscribers, including mobile voice and data services.
The Airtel Africa Group aims to continue providing a simple and intuitive customer experience
through streamlined customer journeys.
www.ng.airtel.com.ng