NCC Secures Third Place in 2026 BPSR Public Service Performance Rankings

The Nigerian Communications Commission (NCC) has earned a spot among the top three best-performing Federal Government Ministries, Departments, and Agencies (MDAs) in the 2026 Public Service Reforms Performance Assessment conducted by the Bureau of Public Service Reforms (BPSR). According to the latest evaluation, the telecommunications regulator claimed the third position overall, trailing only the Nigerian Investment Promotion Commission (NIPC) and the Nigerian Export Promotion Council (NEPC), which secured first and second places, respectively.

The assessment was comprehensive, measuring MDAs against several critical reform benchmarks. These included the Self-Assessment Tool (SAT), Freedom of Information (FOI) Compliance Score, Fiscal Transparency and Integrity Index, as well as official website performance metrics. The institutional ranking, which covered all federal MDAs, is designed to identify and celebrate agencies that have distinguished themselves in advancing public service reforms and delivering service excellence.

Beyond the institutional awards, the BPSR also honored 20 individuals across federal, state, and local government levels with distinguished public service excellence and leadership awards. Among the notable recipients were the Head of Civil Service of the Federation, Mrs. Didi Walson-Jack, and the Senior Special Assistant to the President on Sustainable Development Goals, Mrs. Adejoke Adefulire.

At the award ceremony held on Tuesday in Abuja, the Executive Commissioner for Technical Services at NCC, Engr. Abraham Oshadami, represented the Commission’s Executive Vice Chairman/Chief Executive Officer, Dr. Aminu Maida. Speaking on behalf of the NCC and fellow awardees, Oshadami expressed gratitude to the Bureau for maintaining the annual assessment framework.

“First; on behalf of all awardees, and second, on behalf of the Board, Management, and staff of the Nigerian Communications Commission, we thank the Bureau for these recognitions. For us at NCC, this recognition acknowledges our ongoing reform efforts and underscores the need to sustain them,” he stated.

He further noted that the BPSR recognition serves as both motivation for MDAs to deepen their service delivery commitments and, for the NCC specifically, an affirmation that its ongoing transparency and accountability reforms are gaining public acceptance and positive recognition. Oshadami also emphasized the direct benefits for telecommunications consumers, saying, “For our telecommunications consumers, this recognition reflects ongoing efforts to strengthen service quality, transparency, and responsiveness across the sector. The assessment outcome also reinforces the importance of maintaining standards that support improved customer experience and greater confidence in telecom services nationwide.”

He reiterated the Commission’s dedication to deploying regulatory tools and innovative strategies to drive measurable service quality improvements and robust consumer protection across Nigeria’s telecom sector.

NCC’s transparency reforms earn BPSR commendation

Over the past two years, the NCC has rolled out significant reforms to enhance transparency and accountability. These initiatives include the launch of the National Coverage Map, which delivers near real-time data on network performance and operator availability nationwide, and the quarterly publication of Network Performance Reports offering detailed assessments of network quality. The Commission has also mandated Mobile Network Operators (MNOs) to present their tariffs in clearer, more consumer-friendly language. Additionally, operators must now adhere to updated Corporate Governance Guidelines designed to enforce stronger corporate accountability and operational efficiency. The NCC has equally prioritized the proactive release of timely, comprehensive industry data to keep the public well-informed and strengthen sector-wide accountability.

In his remarks, BPSR Director-General, Mr. Dasuki Arabi, praised all participating MDAs, particularly the top performers in the 2026 assessment, for their dedication to transparency, accountability, and open governance. He noted that these principles are in line with established public service standards.

“This annual event, which begins with a public lecture and concludes with an award ceremony, marks the commemoration of the United Nations Public Service Day. It also highlights the role of the Nigeria Public Service Lecture Series and Awards as a platform for recognising MDAs that have demonstrated strong performance in reform implementation and service delivery,” he said.

It is worth noting that the NCC had previously been ranked as the second-best-performing federal agency in the BPSR’s 2025 website performance assessment. The 2026 evaluation, however, was broader in scope, expanding beyond website metrics to incorporate SAT, FOI compliance, and fiscal transparency indicators, offering a more holistic view of each MDA’s reform journey.